The Nordstrom Way: The Inside Story of America's #1 Customer
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The Nordstrom Way To Customer Service Excellence
The Nordstrom Way The Nordstrom Way to Customer Service Excellence
Review: The Nordstrom Way to Customer Service Excellence
10 steps for making a huge impact on your customer service - Zoho
The Nordstrom Way: The Inside Story of America's #1 Customer
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Buy The Nordstrom Way to Customer Service Excellence: The Handbook